Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff.
Our preferred method of reminding our patients of recalls and reminders is by SMS messaging or email. Let our receptionist know if you wish to opt out.
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.
We ask, where possible, that you obtain your scripts during the consultation. If you need repeat scripts, we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen within the past three months and you require a repeat script, the doctor may write it for you; however, this may require a $15.00 non-Medicare rebate fee to be charged. Due to the demand for appointments during our peak hours, it is suggested to call between the hours of 12:00 pm and 2:00 pm if you require this service.
Test results require an appointment with your doctor. On some occasions, your doctor may feel it is suitable to give the result over the phone. In this case, the doctor will advise the patient to call for the result.
Your doctor is available by telephone. However, calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist may be able to assist you or direct you to the staff nurse on duty. Messages may be left for the attention of the doctor and will be returned as soon as possible.
Carseldine Family Clinic is a private billing practice. Please refer to our summary of fees, on the Fees page of this website or displayed at reception.
In all cases, please see the receptionist upon entry to the medical clinic so they can check you in and assess your needs. If you are suffering from any of the following conditions, please inform the receptionist without delay.
- Chest Pain
- Difficulty Breathing
As your doctor’s appointments are in high demand, if you cannot attend, we require that you call to cancel at a minimum four hours before your scheduled appointment, so that we may re-book the appointment and make another appointment for you. A cancellation fee applies if you fail to cancel your appointment.
Translation Services Available
National Relay Service (NRS) is available for patients who are deaf or have hearing or speech impairment. Please contact us by calling 133 677.
Translation and Interpreter Service (TIS) is available for patients who speak languages other than English. This may be acquired by calling 131 450.
For home visits and after-hours assistance, please call National Home Doctor Service 137 425. For urgent medical attention, call 000 or go to your closest hospital emergency facility.
Royal Brisbane Hospital (public) – 07 3636 8111
Holy Spirit Northside (private) – 07 3326 3326
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur.
Your patience would be appreciated if this should happen before your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Home Visits are not normally conducted, however, this is at the discretion of your doctor.
We take your concerns seriously. Please feel free to talk to your doctor, the practice manager or our receptionist about any concerns you have with our services.
We believe that problems are best dealt with in the practice. However, if you feel there is a matter you wish to take up outside the practice, you can contact the Health Quality and Complaints Commission on 1800 077 308 or email firstname.lastname@example.org.
Managing Your Personal Health Information
Your medical record is a confidential document. Our practice policy is to protect your personal health information at all times and to ensure that this information is only available to authorised members of staff. For further information on your privacy please refer to our Patient Privacy Sign in our waiting room.